As a Program Admin, you have several tools at your disposal to engage with Participants, provide guidance, and encourage the completion of Submissions.
Direct Messaging
The integrated message feature allows you to interact directly with a specific team or individual regarding their Idea.
Where to find it: Go to Conversations > My messages in the program back-office.
Usage: Click on an Idea from the list to view the conversation history and write a new message.
Context: Use the See project button within the chat to instantly view the full details of the Idea you are discussing.
Filtering: Use the search bar or filters to quickly find specific teams or messages from a particular step of the Program.
Scheduled Announcements
Announcements are generic messages sent to a broad selection—or the entirety—of your Program's Participants.
Email Delivery: These messages are sent via email and also appear in the Participant's direct discussion thread with the Admin.
How to create one:
Navigate to Conversations > Announcements and click New Announcement.
Define a unique Title (internal only) and a Subject line for the email.
Select your recipients using Dynamic selection (based on filters like "In progress") or Static selection (manual choice)
Scheduling: You can click Send now for immediate delivery or set a specific date and time based on your timezone.
The Discussion Wall
If enabled in your General settings, the Discussion Wall serves as a public interactive space shared by Participants, Mentors, and Admins.
Public Exchange: It is a space to share general information, links, documents, or questions that benefit the entire community.
Admin Notifications: You will be notified of new posts or activity related to your own posts, allowing you to moderate the discussion as needed.
Engagement: Employees can "Like," "Comment," or "Share" posts to foster a collaborative innovation culture.
Admin Notifications Settings
To stay on top of Program activity, ensure your own notification settings are optimized.
Profile Access: From your profile icon, click Settings > Notifications.
Customization: You can choose to receive alerts for new messages, announcements, or when a new Idea is submitted.
Frequency: Define if you want to be notified Instantly, Once a day, or Once a week.
We recommend keeping all notifications active when you first launch your Program to determine which information is most useful for your daily management.
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